Cancellation policy (excerpt from our terms and conditions)
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us, Jana Hess, Uenzer Dorfstrasse 71, 27305 Bruchhausen – Vilsen </ b>, by means of a clear statement (eg a letter sent by post, fax or e -Mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. To comply with the revocation period, it is sufficient that you send the notice of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of Withdrawal
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately (and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract) (hess klangkonzepte, Jana Hess, Uenzer Dorfstrasse 71, 27305 Bruchhausen-Vilsen) or to hand over.
The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. </ b> You only have to pay for any loss of value of the goods if such loss of value is due to a handling that is not necessary for the purpose of checking the nature, characteristics and functioning of the goods.